As the VP of Technical Support for DreamHost, Andrea Silas leads a team of highly qualified and multicultural agents, offering 24/7 support to customers around the globe. Andrea joined the DreamHost family in 2003 as a support agent. Growing with the company, she ended up moving into the VP position in 2014, where her main focus is providing near-instantaneous support to predominantly WordPress customers through multiple languages and various channels, including Live Chat, email, social media, and self-help services.
Constantly evolving by anticipating customer needs, and utilizing a team that spans nine countries and across all time zones, Andrea has established a cross-channel experience, greatly helping an increasingly connected, technical, and worldwide customer base. With 20 years of experience in Technical Support, Andrea epitomizes empowered leadership as she pursues her ultimate team goal of zero wait-time responses, while continuing to uphold company core values. As a result, DreamHost is consistently recognized for its exceptional customer service.