{"id":4697,"date":"2026-07-14T15:21:07","date_gmt":"2026-07-14T22:21:07","guid":{"rendered":"https:\/\/us.wordcamp.org\/2026\/?post_type=wcb_session&#038;p=4697"},"modified":"2026-08-19T16:14:34","modified_gmt":"2026-08-19T23:14:34","slug":"your-client-wants-ai-their-lawyer-just-said-no","status":"publish","type":"wcb_session","link":"https:\/\/us.wordcamp.org\/2026\/session\/your-client-wants-ai-their-lawyer-just-said-no\/","title":{"rendered":"Your Client Wants AI. Their Lawyer Just Said No."},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/YXTKv5rhcDM?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-US&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Two clients showed up with the same UX problem: visitors land on a complex site and can&#8217;t find the right path forward. One project ended up shipping a GPT-powered search block. The other shipped a deterministic, persona-driven block on rails, no AI at all. Both worked. Neither was wrong.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This talk walks through both production engagements side by side. The AI search block, built for a community college&#8217;s 643-course catalog, comes with the production-hardening list nobody mentions in the demos: rate limits, kill switches, prompt-injection mitigations, token ceilings, and cost predictability. The persona-by-goal Mosaic block, built for an industrial services company after their legal team rejected an AI chatbot SOW, comes with a different lesson: deterministic UX, full editorial control, zero model cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Attendees leave with a framework for when an AI block belongs in a project and when a deterministic block does the same job better, plus a reusable persona-by-goal pattern they can adapt on their next engagement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Two clients showed up with the same UX problem: visitors land on a complex site and can&#8217;t find the right path forward. One project ended up shipping a GPT-powered search block. The other shipped a deterministic, persona-driven block on rails, no AI at all. Both worked. Neither was wrong. This talk walks through both production [&hellip;]<\/p>\n","protected":false},"author":13655207,"featured_media":0,"template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_wcpt_session_time":1787175900,"_wcpt_session_duration":2700,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[4660,8498,8493],"footnotes":""},"session_track":[45],"session_category":[],"class_list":["post-4697","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track-3-technical"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pgSBpQ-1dL","session_date_time":{"date":"August 19, 2026","time":"2:45 pm"},"session_speakers":[{"id":"4660","slug":"paul-yuen","name":"Paul Yuen","link":"https:\/\/us.wordcamp.org\/2026\/speaker\/paul-yuen\/"},{"id":"8498","slug":"jason-zinn","name":"Jason Zinn","link":"https:\/\/us.wordcamp.org\/2026\/speaker\/jason-zinn\/"},{"id":"8493","slug":"kay-lima","name":"Kay Lima","link":"https:\/\/us.wordcamp.org\/2026\/speaker\/kay-lima\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/sessions\/4697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":4,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/sessions\/4697\/revisions"}],"predecessor-version":[{"id":8990,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/sessions\/4697\/revisions\/8990"}],"speakers":[{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/speakers\/4660"},{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/speakers\/8498"},{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/speakers\/8493"}],"author":[{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wporg\/v1\/users\/yuenvision"}],"wp:attachment":[{"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/media?parent=4697"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/session_track?post=4697"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/us.wordcamp.org\/2026\/wp-json\/wp\/v2\/session_category?post=4697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}