{"id":4154,"date":"2017-10-27T14:37:35","date_gmt":"2017-10-27T19:37:35","guid":{"rendered":"https:\/\/2017.us.wordcamp.org\/?post_type=wcb_session&#038;p=4154"},"modified":"2017-10-28T11:05:50","modified_gmt":"2017-10-28T16:05:50","slug":"handling-clients-the-human-way-vivek-jain","status":"publish","type":"wcb_session","link":"https:\/\/us.wordcamp.org\/2017\/session\/handling-clients-the-human-way-vivek-jain\/","title":{"rendered":"Handling Clients &#8211; The Human Way!"},"content":{"rendered":"<p>\u201cBest Practices for Client and Project Management\u201d is a subjective topic because everyone has a different opinion about how to develop the needed skills. Some place emphasis on professional training, while others find hands-on mentorship as a starting point.<\/p>\n<p>I think that there is a much simpler way to get started.<\/p>\n<p>After working for eight years with clients from small agencies to big corporations that use WordPress, and learning from all the mistakes, I found there are five basic questions that should be answered and introspected to make a client relation successful-<\/p>\n<p>1. *Who* &#8211; exactly is your client? A techie, manager, marketeer, or a user.<br \/>\n2. *What* is expected from you? Go beyond gathering requirements and find out what your clients&#8217; &amp;amp; their customers&#8217; expectations are.<br \/>\n3. *When* do you plan to give ongoing demos, and delivery? Build predictability.<br \/>\n4. *Why* do clients send you those agitated mails? What is the real reason behind them?<br \/>\n5. Finally, I will speak about *How* can you make this happen: by following the **LED principal &#8211; Lead, Empathise, Document**<\/p>\n<p>In my experience, answering these questions are building blocks for a successful client relationship- whether a small theme project or one with a huge scope.<\/p>\n<p>Because at the end of the day, we are humans dealing with other humans.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cBest Practices for Client and Project Management\u201d is a subjective topic because everyone has a different opinion about how to develop the needed skills. Some place emphasis on professional training, while others find hands-on mentorship as a starting point. I think that there is a much simpler way to get started. After working for eight &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/us.wordcamp.org\/2017\/session\/handling-clients-the-human-way-vivek-jain\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Handling Clients &#8211; The Human Way!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":10320177,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1512243000,"_wcpt_session_duration":2700,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[5402],"footnotes":""},"session_track":[1106620],"session_category":[],"class_list":["post-4154","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-banjo"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8aOEk-150","session_date_time":{"date":"December 2, 2017","time":"1:30 pm"},"session_speakers":[{"id":"5402","slug":"vivek-jain","name":"Vivek Jain","link":"https:\/\/us.wordcamp.org\/2017\/speaker\/vivek-jain\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/4154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":4,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/4154\/revisions"}],"predecessor-version":[{"id":5404,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/4154\/revisions\/5404"}],"speakers":[{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/5402"}],"author":[{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wporg\/v1\/users\/vivekjain"}],"wp:attachment":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=4154"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=4154"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=4154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}