{"id":4125,"date":"2017-09-27T08:28:44","date_gmt":"2017-09-27T13:28:44","guid":{"rendered":"https:\/\/2017.us.wordcamp.org\/?post_type=wcb_session&#038;p=4125"},"modified":"2020-02-21T15:39:08","modified_gmt":"2020-02-21T21:39:08","slug":"help-me-help-you-things-to-know-from-inside-support","status":"publish","type":"wcb_session","link":"https:\/\/us.wordcamp.org\/2017\/session\/help-me-help-you-things-to-know-from-inside-support\/","title":{"rendered":"Help Me, Help You: Things to know from inside support."},"content":{"rendered":"<p>I&#8217;ve been on all sides of support; first as a WordPress user, then a freelancer, theme shop employee, and currently as WordPress.com staff. In that time I&#8217;ve learned a lot of the dos-and-don&#8217;ts of asking for (and providing) support. In this lighting talk I&#8217;ll go over some of the most commonly missing information when reaching out to support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;ve been on all sides of support; first as a WordPress user, then a freelancer, theme shop employee, and currently as WordPress.com staff. In that time I&#8217;ve learned a lot of the dos-and-don&#8217;ts of asking for (and providing) support. In this lighting talk I&#8217;ll go over some of the most commonly missing information when reaching &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/us.wordcamp.org\/2017\/session\/help-me-help-you-things-to-know-from-inside-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Help Me, Help You: Things to know from inside support.&#8221;<\/span><\/a><\/p>\n","protected":false},"author":246418,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1512159300,"_wcpt_session_duration":900,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[3875],"footnotes":""},"session_track":[1106620],"session_category":[],"class_list":["post-4125","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-banjo"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8aOEk-14x","session_date_time":{"date":"December 1, 2017","time":"2:15 pm"},"session_speakers":[{"id":"3875","slug":"brooke-dukes","name":"Brooke Dukes","link":"https:\/\/us.wordcamp.org\/2017\/speaker\/brooke-dukes\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/4125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/4125\/revisions"}],"predecessor-version":[{"id":4126,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/4125\/revisions\/4126"}],"speakers":[{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/3875"}],"author":[{"embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wporg\/v1\/users\/bandonrandon"}],"wp:attachment":[{"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=4125"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=4125"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/us.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=4125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}