I have been a Happiness Engineer with Automattic for the past 4.5 years. I have worked in forums, live chat, mobile support, tickets, and have lead a team of 18 Happiness Engineers from across the globe. Currently I lead a WooCommerce Happiness team.
I am based in North Carolina and blog at zandy.blog.
Twitter: @Zandys
Elizabeth and Zandy’s Slides: https://elizabeth.blog/2017/12/09/wordcamp-us-2017/