In this talk, I will go through what a lot of developers haven’t thought about: what happens when you actually get customers. Sure, you’ve worked on your product very hard and you’re sure that it’s going to be very good for a lot of people, but have you considered how to respond to complaints? Do you have a crisis plan ready, or are you winging it? Doing customer support well is down to preparation, and I’ll be telling you how. <\/p>\n
I’ll mainly discuss the importance of synchronous communication across platforms, and how to achieve this. It comes down to three different areas:<\/p>\n
1. Tone of voice
\n2. Choice of platform
\n3. Rules of engagement (how do we, as a company, deal with things)<\/p>\n","protected":false},"excerpt":{"rendered":"
In this talk, I will go through what a lot of developers haven’t thought about: what happens when you actually get customers. Sure, you’ve worked on your product very hard and you’re sure that it’s going to be very good … Continue reading So you’ve released A WordPress product…. Now what?<\/span>