{"id":4649,"date":"2016-11-02T11:41:00","date_gmt":"2016-11-02T15:41:00","guid":{"rendered":"https:\/\/2016.us.wordcamp.org\/?page_id=4649"},"modified":"2016-11-30T13:23:39","modified_gmt":"2016-11-30T18:23:39","slug":"support","status":"publish","type":"page","link":"https:\/\/us.wordcamp.org\/2016\/live-stream\/support\/","title":{"rendered":"Live Stream Support"},"content":{"rendered":"<p>In past years, we&#8217;ve discovered that 99% of the problems that people have when trying to watch the streams are a result of something on their computer, rather than a problem with the stream itself.<\/p>\n<p>If you&#8217;re experiencing a problem, please take a few minutes to\u00a0check if any of these changes solves it:<\/p>\n<ul>\n<li>Make sure you&#8217;re logging in with the same e-mail address you used to purchase your ticket. If you don&#8217;t remember which one you used, just all of your addresses.<\/li>\n<li>Temporarily disable any\u00a0browser extensions you have installed in your current browser.<\/li>\n<li>Switch to a different web browser. We recommend <a href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/products\/\">Firefox<\/a> and <a href=\"https:\/\/www.google.com\/chrome\/browser\/\">Chrome<\/a>.<\/li>\n<li>Try a different computer or mobile device, if possible.<\/li>\n<li>Switch to a different network or ISP, if possible.<\/li>\n<\/ul>\n<p>If you can view the video on <a href=\"https:\/\/2016.us.wordcamp.org\/live-stream\/attendee-test\/\">the Attendee Test page<\/a>, but you can&#8217;t view the WordCamp US streams, then there may be a problem on our end. Please use the form below to\u00a0describe the problem you&#8217;re having, and we&#8217;ll try to help.<\/p>\n<div data-test='contact-form'\n\t\t\tid='contact-form-4649'\n\t\t\tclass='wp-block-jetpack-contact-form-container '\n\t\t\tdata-wp-interactive='jetpack\/form' data-wp-context='{\"formId\":\"4649\",\"formHash\":\"ad91e8f21d95c06c66ba9fba82b61590a5b1f7ad\",\"showErrors\":false,\"errors\":[],\"fields\":[],\"isMultiStep\":false,\"useAjax\":true,\"submissionData\":null,\"formattedSubmissionData\":[],\"submissionSuccess\":false,\"submissionError\":null,\"elementId\":\"jp-form-ad91e8f21d95c06c66ba9fba82b61590a5b1f7ad\",\"isSingleInputForm\":false}'\n\t\t\tdata-wp-watch--scroll-to-wrapper=\"callbacks.scrollToWrapper\"\n\t\t>\n<div class=\"contact-form-submission contact-form-ajax-submission\" data-wp-bind--aria-hidden=\"state.isSuccessMessageAriaHidden\" data-wp-class--submission-success=\"context.submissionSuccess\" id=\"contact-form-success-ad91e8f21d95c06c66ba9fba82b61590a5b1f7ad\" 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Support\"\n\t\t\t\tdata-wp-on--submit=\"actions.onFormSubmit\"\n\t\t\t\tdata-wp-on--reset=\"actions.onFormReset\"\n\t\t\t\tdata-wp-class--submission-success=\"context.submissionSuccess\"\n\t\t\t\tdata-wp-class--is-first-step=\"state.isFirstStep\"\n\t\t\t\tdata-wp-class--is-last-step=\"state.isLastStep\"\n\t\t\t\tdata-wp-class--is-ajax-form=\"context.useAjax\"\n\t\t\t\tnovalidate >\n<input type='hidden' name='jetpack_contact_form_jwt' 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\/>\n\n<div style=\"\"  data-wp-interactive=\"jetpack\/form\" data-wp-context='{\"fieldId\":\"g4649-name\",\"fieldType\":\"name\",\"fieldLabel\":\"Name\",\"fieldValue\":\"\",\"fieldPlaceholder\":\"\",\"fieldIsRequired\":\"1\",\"fieldErrorMessage\":\"\",\"fieldExtra\":[],\"formHash\":\"ad91e8f21d95c06c66ba9fba82b61590a5b1f7ad\"}'  class='grunion-field-name-wrap grunion-field-wrap'  data-wp-init='callbacks.initializeField' data-wp-on--jetpack-form-reset='callbacks.initializeField' >\n<label\n\t\t\t\tfor='g4649-name' class=\"grunion-field-label name\" >Name<span class=\"grunion-label-required\" aria-hidden=\"true\">(required)<\/span><\/label>\n<input\n\t\t\t\t\ttype='text'\n\t\t\t\t\tname='g4649-name'\n\t\t\t\t\tid='g4649-name'\n\t\t\t\t\tvalue=''\n\n\t\t\t\t\tdata-wp-bind--aria-invalid='state.fieldAriaInvalid'\n\t\t\t\t\tdata-wp-bind--value='state.getFieldValue'\n\t\t\t\t\taria-describedby='g4649-name-text-error-message'\n\t\t\t\t\tdata-wp-on--input='actions.onFieldChange'\n\t\t\t\t\tdata-wp-on--blur='actions.onFieldBlur'\n\t\t\t\t\tdata-wp-class--has-value='state.hasFieldValue'\n\n\t\t\t\t\tclass='name  grunion-field' \n\t\t\t\t\trequired='true' aria-required='true'  \/>\n \n\t\t\t<div id=\"g4649-name-text-error\" class=\"contact-form__input-error\" data-wp-class--has-errors=\"state.fieldHasErrors\">\n\t\t\t\t<span class=\"contact-form__warning-icon\" aria-hidden=\"true\">\n\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<path d=\"M8.50015 11.6402H7.50015V10.6402H8.50015V11.6402Z\" \/>\n\t\t\t\t\t\t<path d=\"M7.50015 9.64018H8.50015V6.30684H7.50015V9.64018Z\" \/>\n\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.98331 3.0947C7.42933 2.30177 8.57096 2.30177 9.01698 3.09469L13.8771 11.7349C14.3145 12.5126 13.7525 13.4735 12.8602 13.4735H3.14004C2.24774 13.4735 1.68575 12.5126 2.12321 11.7349L6.98331 3.0947ZM8.14541 3.58496C8.08169 3.47168 7.9186 3.47168 7.85488 3.58496L2.99478 12.2251C2.93229 12.3362 3.01257 12.4735 3.14004 12.4735H12.8602C12.9877 12.4735 13.068 12.3362 13.0055 12.2251L8.14541 3.58496Z\" \/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span data-wp-text=\"state.errorMessage\" id=\"g4649-name-text-error-message\"><\/span>\n\t\t\t<\/div> \n\t<\/div>\n\n<div style=\"\"  data-wp-interactive=\"jetpack\/form\" data-wp-context='{\"fieldId\":\"g4649-email\",\"fieldType\":\"email\",\"fieldLabel\":\"Email\",\"fieldValue\":\"\",\"fieldPlaceholder\":\"\",\"fieldIsRequired\":\"1\",\"fieldErrorMessage\":\"\",\"fieldExtra\":[],\"formHash\":\"ad91e8f21d95c06c66ba9fba82b61590a5b1f7ad\"}'  class='grunion-field-email-wrap grunion-field-wrap'  data-wp-init='callbacks.initializeField' data-wp-on--jetpack-form-reset='callbacks.initializeField' >\n<label\n\t\t\t\tfor='g4649-email' class=\"grunion-field-label email\" >Email<span class=\"grunion-label-required\" aria-hidden=\"true\">(required)<\/span><\/label>\n<input\n\t\t\t\t\ttype='email'\n\t\t\t\t\tname='g4649-email'\n\t\t\t\t\tid='g4649-email'\n\t\t\t\t\tvalue=''\n\n\t\t\t\t\tdata-wp-bind--aria-invalid='state.fieldAriaInvalid'\n\t\t\t\t\tdata-wp-bind--value='state.getFieldValue'\n\t\t\t\t\taria-describedby='g4649-email-email-error-message'\n\t\t\t\t\tdata-wp-on--input='actions.onFieldChange'\n\t\t\t\t\tdata-wp-on--blur='actions.onFieldBlur'\n\t\t\t\t\tdata-wp-class--has-value='state.hasFieldValue'\n\n\t\t\t\t\tclass='email  grunion-field' \n\t\t\t\t\trequired='true' aria-required='true'  \/>\n \n\t\t\t<div id=\"g4649-email-email-error\" class=\"contact-form__input-error\" data-wp-class--has-errors=\"state.fieldHasErrors\">\n\t\t\t\t<span class=\"contact-form__warning-icon\" aria-hidden=\"true\">\n\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<path d=\"M8.50015 11.6402H7.50015V10.6402H8.50015V11.6402Z\" \/>\n\t\t\t\t\t\t<path d=\"M7.50015 9.64018H8.50015V6.30684H7.50015V9.64018Z\" \/>\n\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6.98331 3.0947C7.42933 2.30177 8.57096 2.30177 9.01698 3.09469L13.8771 11.7349C14.3145 12.5126 13.7525 13.4735 12.8602 13.4735H3.14004C2.24774 13.4735 1.68575 12.5126 2.12321 11.7349L6.98331 3.0947ZM8.14541 3.58496C8.08169 3.47168 7.9186 3.47168 7.85488 3.58496L2.99478 12.2251C2.93229 12.3362 3.01257 12.4735 3.14004 12.4735H12.8602C12.9877 12.4735 13.068 12.3362 13.0055 12.2251L8.14541 3.58496Z\" \/>\n\t\t\t\t\t<\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span data-wp-text=\"state.errorMessage\" id=\"g4649-email-email-error-message\"><\/span>\n\t\t\t<\/div> \n\t<\/div>\n\n<div style=\"\"  data-wp-interactive=\"jetpack\/form\" data-wp-context='{\"fieldId\":\"g4649-detaileddescriptionoftheproblem\",\"fieldType\":\"textarea\",\"fieldLabel\":\"Detailed description of the problem\",\"fieldValue\":\"\",\"fieldPlaceholder\":\"\",\"fieldIsRequired\":\"1\",\"fieldErrorMessage\":\"\",\"fieldExtra\":[],\"formHash\":\"ad91e8f21d95c06c66ba9fba82b61590a5b1f7ad\"}'  class='grunion-field-textarea-wrap grunion-field-wrap'  data-wp-init='callbacks.initializeField' data-wp-on--jetpack-form-reset='callbacks.initializeField' >\n<label\n\t\t\t\tfor='contact-form-comment-g4649-detaileddescriptionoftheproblem' class=\"grunion-field-label textarea\" >Detailed description of the problem<span class=\"grunion-label-required\" aria-hidden=\"true\">(required)<\/span><\/label>\n<textarea\n\t\t                style=''\n\t\t                name='g4649-detaileddescriptionoftheproblem'\n\t\t                id='contact-form-comment-g4649-detaileddescriptionoftheproblem'\n\t\t                rows='20'\n\t\t\t\t\t\tdata-wp-text='state.getFieldValue'\n\t\t\t\t\t\tdata-wp-on--input='actions.onFieldChange'\n\t\t\t\t\t\tdata-wp-on--blur='actions.onFieldBlur'\n\t\t\t\t\t\tdata-wp-class--has-value='state.hasFieldValue'\n\t\t\t\t\t\taria-describedby='g4649-detaileddescriptionoftheproblem-textarea-error-message'\n\t\t\t\t\t\tdata-wp-bind--aria-invalid='state.fieldAriaInvalid'\n\t\t\t\t\t\tclass='textarea  grunion-field'  required aria-required='true'><\/textarea>\n \n\t\t\t<div id=\"g4649-detaileddescriptionoftheproblem-textarea-error\" class=\"contact-form__input-error\" data-wp-class--has-errors=\"state.fieldHasErrors\">\n\t\t\t\t<span class=\"contact-form__warning-icon\" aria-hidden=\"true\">\n\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t<path d=\"M8.50015 11.6402H7.50015V10.6402H8.50015V11.6402Z\" \/>\n\t\t\t\t\t\t<path d=\"M7.50015 9.64018H8.50015V6.30684H7.50015V9.64018Z\" 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